hostarabya سياسة إلغاء / استعادة المال
This Cancellation/Refund policy is an agreement between you - المستخدم للاستضافة لدينا والخدمات ذات الصلة (كل, الخدمات'), و hostarabya, بالشراكة مع LiquidNet بالولايات المتحدة LLC, شركة أمريكية مقرها في Fort Lauderdale, Florida, و LiquidNet المحدودة., شركة بريطانية مقرها في لندن, المملكة المتحدة. يتم تقديم جميع خدمات الفوترة والاستضافة بواسطة LiquidNet US LLC و LiquidNet المحدودة. (سيتم التعامل مع عمليات الفوترة هنا).
من أجل الإيجاز, hostarabya, LiquidNet الولايات المتحدة LLC و LiquidNet المحدودة. سوف يشار إليها بالعبارات : 'نحن', 'لنا', "لدينا" و "مقدم الخدمة" في هذه الوثيقة.
The Service Provider's accounts are set up on a prepay basis. The Service Provider's customers may decide to cancel their accounts at any time, على اي حال, they will get a full refund of the service only if the cancellation request is made within 30 أيام من الشرائية للحساب, وفقا لدينا Money Back Guarantee Policy
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. أي حوافز (مزايا مجانية, إلخ) offered to the Customer upon sign-up will be also canceled.
Domain name registrations/transfers, service upgrades و استضافة المواقع تجديد خطة are treated as non-refundable services (انظر أدناه) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.
Late cancellations, as well as accounts canceled by the Service Provider due to TOS violations (حيث قرر العميل لا لإصلاح انتهاك) do not qualify for the 30-day money back guarantee.
All credit requests for VISA, بطاقة ماستر بطاقة ائتمان, American Express and Discover payments are processed within 48 ساعة من تقديم طلب الاسترداد (by e-mail or ticket, كما ذكر أعلاه). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.
All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (عن طريق البريد الإلكتروني أو تذكرة, كما ذكر أعلاه). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.
مال ظهر ضمانة سياسة
يقدم مقدم الخدمة ل 30-day
money back guarantee. If you are not
satisfied with our hosting services, you can submit a refund request in
a trouble ticket opened from your web hosting control panel, or via
email sent to billing@duoservers.com, and receive a full refund for your
hosting plan within 30 أيام الشرائية للحساب. رجاء,
NOTE that domain name registrations/transfers are non-refundable
services.
All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.
NON-REFUNDABLE SERVICES
Non-Refundable Services: جميع الترقيات الخدمة, عبوات المحفظة وخدمات التجديد خطة شراؤها من استضافة المواقع لوحة تحكم; كل تسجيل نطاق أو نقل الخدمات 1 سنة أو عدة سنوات تم شراؤها في الاشتراك أو من استضافة لوحة تحكم.
All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (لو اي) that have been purchased with the Customer's web hosting plan upon sign-up (أي. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account).
رد المبالغ المدفوعة
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at the Service Provider will be subject to full investigation.
When signing up for a web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service. وهكذا, مقدم الخدمة, فضلا عن موزعينا المعتمدين (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, لكنها تحاول الآن دحضها.
If/When a chargeback report is received, the first step of the Service Provider's team will be to try to contact the user. وفى الوقت نفسه, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and a decision has been taken for according action.
If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.
If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the Acceptable Use Policy of the Service Provider will serve as proof of the Customer's agreement. ثم تجار التجزئة , taking into consideration all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.
In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.