hostarabya Order Verification Policy

هذه شروط الخدمة (الاتفاقية') هي اتفاق بينك - المستخدم للاستضافة لدينا والخدمات ذات الصلة (كل, الخدمات'), و hostarabya, بالشراكة مع LiquidNet بالولايات المتحدة LLC, شركة أمريكية مقرها في Fort Lauderdale, Florida, و LiquidNet المحدودة., شركة بريطانية مقرها في لندن, المملكة المتحدة. يتم تقديم جميع خدمات الفوترة والاستضافة بواسطة LiquidNet US LLC و LiquidNet المحدودة. (سيتم التعامل مع عمليات الفوترة هنا). التفاصيل القانونية حول الشركتين يمكن العثور عليها في "خدمة العملاء تفاصيل الاتصال" قسم من هذه الوثيقة.

من أجل الإيجاز, hostarabya, LiquidNet الولايات المتحدة LLC و LiquidNet المحدودة. سوف يشار إليها بالعبارات : 'نحن', 'لنا', "لدينا" و "مقدم الخدمة" في هذه الوثيقة.

This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.

How does the verification procedure take place?

*Step 1.* You place an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.

ملحوظة: If you have attempted to pay for a service, but the payment has not managed to go through for some reason, you will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment.

*Step 2.* We receive a notification email from our authorized retailer (PayPal, WorldPay, 2CheckOut) for the transaction.

*Step 3.* An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).

*Step 4.* A sales representative of ours compares your IP location with your billing address and the location information given in your hosting account.

*Step 5.* Payment confirmation by phone is made at a time convenient for you. If we can’t reach you by phone, we’ll send you an email, asking you to present us with another phone number which you can be reached at in order to confirm the payment. If within a 48-hour period you still haven’t confirmed the payment, the order will be cancelled and the account will be blocked.

IMPORTANT: All new PayPal payments come to us with a status ‘Authorized’, but no funds are cleared into our account yet. Within the period of 48 hours the ‘Authorized’ status should be updated to either ‘Capture’ (if we approve the payment), or ‘Void’ (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into ‘Capture’ status. رجاء, MIND that your successfully cleared payment will consequently show up with the following statuses - ‘Authorized’ and ‘Capture’, in your PayPal statement. This does NOT mean that you have been charged twice for the service.

We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then you might wish to register another domain(الخاصة بك).

CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Care representatives via any of the options listed below.

دعم فني

Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (مركز المساعدة القسم - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

ما قبل البيع والأسئلة العامة

1. الاتصال بنا هاتفيا على:
   TOLL الولايات المتحدة PHONE مجانا: +1-855-211-0932
   PHONE الدولي: +1-727-546-4678
   PHONE UK : +44-20-3695-1294
   IN PHONE : +61-2-8417-2372
   
2. E الإلكتروني لنا باستخدام نموذج اتصل بنا
3. استخدام لدينا الدردشة الحية
4. أرسل لنا رسالة ل:
   
   LiquidNet الولايات المتحدة LLC
   6750 شمال اندروز افي
   جناح 200
   ثكنة لودرديل, FL 33309
   الولايات المتحدة الامريكيه
   
   LiquidNet المحدودة.
   13 Craigleith
   7 Kersfield الطريق
   بوتني, لندن SW15 3HN
   المملكة المتحدة